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Privacy policy

Le Centre franco is committed to respecting your privacy and protecting your personal information when you visit our websites or use our applications. This Privacy Policy explains the current information management practices on our websites and applications.

Intent of this Privacy Policy

The purpose of this privacy policy is to inform users of our websites and applications about the personal data we will collect during their visit or use and about the information listed below, if any:

  1. the personal data we will collect;
  2. the use of the data collected;
  3. who has access to the data collected;
  4. the rights of users of the website or application;
  5. the website’s cookie

This privacy policy operates in conjunction with the terms and conditions of use of our websites.

Applicable laws

This privacy policy complies with the Freedom of Information and Protection of Privacy Act.

For residents of European Union countries, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the website is located. This privacy policy is intended to comply with the GDPR. If there are any inconsistencies between this policy and the GDPR, the GDPR will apply.


Users agree that by using our websites or applications they consent to:

  1. the terms and conditions set forth in this Privacy Policy;
  2. the collection, use and retention of the data listed in this

Personal data collected

Data collected automatically

When you visit our websites and use our applications, we may automatically collect and store the following information:

  1. IP address;
  2. the place;
  3. hardware and software details;
  4. the date and time of access to our website or application;
  5. the names and sizes of the downloaded

Data collected in a non-automated way

When you use our applications, we may also collect the following data:

  1. First and last name
  2. Age
  3. Email
  4. Phone number
  5. Payment Information

This data can be collected using the following methods:

  1. Use of a cookie

Cookies are small files stored on your device when you visit a website. These cookies do not allow us to access or make changes to your device. They are used to collect information about users anonymously, which allows us to compile statistical data to provide you with a better online experience.

You can choose to be notified each time a cookie is set. You can also choose to disable cookies entirely in your browser, but this may diminish the quality of your user experience.

  1. Creating a user account
  2. Data provided to us by our partners

Please note that we only collect data that helps us achieve the purpose stated in this privacy policy. We will not collect additional data without first informing you.

How is personal data used?

Personal data collected on our websites or applications will be used only for the purposes specified in this policy. We will not use your data beyond what we disclose.

The data we automatically collect is used for the following purposes:

  1. Personalize your experience and meet your individual
  2. Improvement of our website or

The data we collect when the user performs certain functions may be used for the following purposes: statistics.

Sharing of personal data

We are the sole owners of the information collected on our websites or applications. Your personal information will not be sold, traded, transferred or given to any other company for any reason without your consent, other than what is necessary to fulfill a request or transaction, such as to ship an order.

For some of our applications, some of the data listed above is passed on to our suppliers to enable our customers to use them, for example:

  • our provincial Livrel library, provided by Overdrive;
  • the virtual learning environment, provided by BrightSpace;
  • the payment system for our formapro platform, provided by


We may disclose to any member of our organization such User Data as is reasonably necessary to fulfill the purposes set forth in this Policy.

Third parties

We do not share any usage data with third parties.

Other disclosures

We will not sell or share your data with third parties, except in the following cases:

  1. If required by
  2. If required for any legal
  3. To prove or protect our legal

If you follow hyperlinks from our websites or applications to another website, please note that we are not responsible for and have no control over its privacy policies.

How long is personal data stored?

We do not retain user data beyond what is necessary to fulfill the purposes for which it is collected.

How is your personal data protected?

To ensure your security, we use transport layer security protocol to transmit personal information through our system.

We implement a variety of security measures to keep your personal information safe. We use state- of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (e.g., billing or customer service) have access to personally identifiable information. Our employees are bound by strict confidentiality agreements, and a breach of this agreement would result in the employee’s termination. The computers and servers used to store personally identifiable information are kept in a secure environment.

While we take every reasonable precaution to ensure that our user data is secure and that users are protected, there is always a risk of harm. The Internet, as a whole, can sometimes be insecure, so we are unable to guarantee the security of user data beyond what is reasonably practical.


For residents of the European Union, the GDPR specifies that individuals under the age of 15 are considered minors for the purposes of data collection. Minors must have the consent of a legal representative for their data to be collected, processed and used.

Your rights as a user

As a user, you have the right to access all of your personal data that we have collected. In addition, you have the right to update or correct any personal data in our possession provided it is acceptable under the law.

You may choose to withdraw or change your consent to the collection and use of data at any time, provided that it is legally acceptable to do so and you have given us reasonable notice.

How do I change, delete, or dispute the data collected?

If you wish to have your information deleted or changed in any way, please contact us: info@lecentrefranco.ca

1 877 742-3677


This Privacy Policy may be amended from time to time to maintain compliance with the law and to reflect any changes to our data collection process. We recommend that our users check our policy from time to time to ensure that they are aware of any updates.


If you have any questions, please do not hesitate to contact us: info@lecentrefranco.ca

1 877 742-3677

2445 St. Laurent Blvd, suite B130, Ottawa, Ontario K1G 6C3 Canada